Town of Ulster tagline


The Water Department is responsible for the safe treatment and delivery of water to approximately 4500 customers in 7 districts in the Town of Ulster. Duties include:

  • Plant Operations
  • Water main installation and break repairs
  • Water meter readings, repair and replacement
  • Water sampling
  • General maintenance of the water districts properties


  • Staff consists of the Water Superintendent, 4 Licensed Operators, an Operator Trainee and the Office Manager
  • Each licensed operator must complete 30 hours of continuous training within a three-year period for license recertification
  • 3 of our operators, and our superintendent, have been licensed for 10 years or more
  • Our office manager handles all customer inquiries, billing and account information.
  • The Ulster Water District is supplied by 4 wells located in Lake Katrine producing between 400 to 1,200 gallons per minute
  • The water treatment plant processes 1,200 gallons per minute, removes both iron and manganese, and softens the water
  • The average hardness for the Ulster Water District is 72 mg/L or 4 grains/gal
  • Disinfection is achieved by chlorination
  • The Ulster Water District has 3 water storage tanks with a total of 7,000,000 gallons of water in storage
  • We provide water to 4,500 customers through 1,637 service connections


John Rose

1 Town Hall Drive
Lake Katrine, NY 12449
Office Phone: 845-382-2434
Plant Phone: 845-382-1833
Office Fax: 845-382-1178
Plant Fax: 845-382-1854


Monday - Friday
7:00AM - 11:00PM
Saturday & Sunday
8:00AM - 2:00 PM

If there is an emergency and you cannot reach the Water Department directly, please call the Town of Ulster Police Department at 845-382-1111.


  • WATER BILL PAYMENTS: Please Read Below
  • Questions about your bill? Call the water/sewer department at: 845-382-2434
  • Bill Question Hours:   M/W/F 8am-2pm  and Tu/Thurs 8am-4pm
  • Pay your water bill online
    • If payment is made under the wrong district it will be returned
    • Credit Card Fee: 2.65% of total with a $2.00 minimum
    • Check Fee: $1.50 flat fee
    • Weekly limit on E-Check transactions is $15,000 per customer per bank account